TypographySAP User Experience is a final decider of the success or failure of any SAP Project. Being cognizant of what makes a great User Experience! is oftenly mentioned as the hallmark of a good SAP Consultant.
What entails SAP User Experience
The first step of designing a good SAP User experience process is define the overall expectation.
Start with the end outcome
These goals might not completely granular in the beginning, however they would help focus decisions as the design process progresses.
Setting up key breakpoints throughout the process would help the design team to refer back to these goals and they also help to keep the process on track.
Anil Baddi, Enterprise Architect recommends, "These goals are deliberately high level
and broad, to allow the design team some flexibility."
Involve extensive brainstorming
Everyone and anyone in the team can contribute towards a good SAP User Experience.
- Evaluate Alternate Designs.
- Look for application inputs and outputs from user perspective.
- Work across various tasks that the user will undertake.
Create visual maps
Organize, share, edit and acquire visual representations of scenarios used by SAP users.
- Collect the data from several sources.
- Collage the information and ask for free form user inputs.
- Prepare sample wish list.
- Prioritize the list of must-have features as part of user experience.
- This would ensure passing the minimum acceptance criteria.
- Try not to gold plate the expectations since unmet features are a key source of user harrangue.
- Iterate the review process atleast three times during the development cycle.
- Share user feedback proactively. This would ensure that project gets user empathy.
Refine and finetune results till one observes diminishing results. At that point, take a break
